TERMS OF SUPPLY
Acceptance of Orders
You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the Site (Products, gear) and in connection with an Order made using the Site, is true and correct.
By placing an Order you are offering to purchase a product on, and subject to the following Terms of Supply.
Your receipt of an order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. New Selecta has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of New Selecta. We may require additional verifications or information before accepting any Order.
New Selecta reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.
We may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors.
New Selecta has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.
New Selecta's right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, New Selecta will immediately issue a credit to your credit card account in the amount of the charge.
Prices displayed on the Site are shown in New Zealand dollars and include GST, where applicable. Prices are subject to change at any time.
Delivery costs will be charged in addition to the price of the Products.
Unless otherwise stated, any accessories shown in any image of Products are not included in the price.
Change of Address
New Selecta cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact New Selecta immediately.
You must pay New Selecta for the Products at the time of placing your Order using the Site. New Selecta accepts Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.
If you elect to pay by Visa, MasterCard or Maestro, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.
Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.
Please see PayPal for information on PayPal payments.
New Selecta does not covert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in New Zealand dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.
The actual price charged to overseas customers will be subject to the exchange rateapplied by the customer's credit or debit card company.
Customers outside New Zealand may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
Your credit card details are not stored by the Site, they are passed securely through eWAY's online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.
When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the Site. New Selecta will report any instances of credit card fraud to the New Zealand Police and banking authorities.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
If you receive any Products that you are unhappy with, you may return the item to New Selecta within 21 days of receiving it and we will offer you a store credit or refund for the purchase price of the item. The purchase price is the amount you paid for the Product and does not include any delivery costs.
If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
All items returned to us must be returned in the original condition - We will not be able to accept any items for return which are not in the original condition.
You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as New Select is not liable for any items lost in the post.
Any Product returns must be made within a reasonable period of time and you will be asked for proof of purchase.
LIMITATION OF LIABILITY
To the extent not prohibited by law, in no event shall New Selecta be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if New Selecta has been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall New Selecta's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid to New Selecta for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
SHIPPING & DELIVERY
We aim to process your order within 24-48 hours of it being placed. Your patience is appreciated.
New Selecta only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
New Selecta will email you to confirm the order and again at the time of dispatch.
Once an order has left the New Selecta facility, it is in the care of New Zealand Post, FedEx, and your local postal service. New Selecta is not liable for any errors made by these services.
For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is something outside New Selecta’s control. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option.
In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information. To estimate your shipping charges click the link on the product page.
Standard Delivery uses New Zealand Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment.
Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.
For deliveries, we suggest you have your order delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature on receipt. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Express Delivery uses FedEx, a service for which delivery of packages may be traced. The estimated delivery time is 2-4 business days after shipment. Customers that have selected FedEx Express Shipping will receive a separate email from FedEx containing their tracking number. All FedEx parcels will be marked at full value as is legally required.
FedEx will try delivering for 3 consecutive business days. If unsuccessful, FedEx will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we can not contact the customer within 5 business day the package will be destroyed by FedEx. We can not be held accountable for any packages destroyed by FedEx.
We recommend using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.
Please note, FedEx do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.
Valid for one use only. Gift Vouchers cannot be reloaded and may only be refunded if there is a remaining amount that, in the reasonable opinion of the trader, cannot be conveniently used. Any refunds will go to the purchaser of the voucher, not the recipient. Vouchers will expire in one year after the purchase date. Vouchers do not cover postage.